1 reviews | Active since Apr 2017
Never Again
<p>Absolutely no communications to let me know my order is delayed. Had to email their help desk and am told my order is stuck at customs. An order that should have taken 7-14 working days and it's now 2 months later, still no communications from their side to keep me up to date with what is happening. Get an excuse that I should have received an email from them, but judging from the other 1 star reviews on here about them, they tell that lie to everyone. </p> <p>So I tell them on their Facebook page that I still have not received my order and they block me from the page! Now I know why they don't have the rating star option on their Facebook page since they cannot handle the slightest bit of criticism (which there seems to be a lot of from other customers too). Beyond disgusted with their customer service and will never use or recommend them again. </p> <p>Hoping I actually receive my refund, unlike my order.</p>
And don't tell me you did send communications, because I have proof that the only emails I ever received from you were the ones where you rep**** to mine I had to take the initiative to send, otherwise I still wouldn't have known where my order is till this day.
And don't tell me you did send communications, because I have proof that the only emails I ever received from you were the ones where you rep**** to mine I had to take the initiative to send, otherwise I still wouldn't have known where my order is till this day.
Good day,
We have sent you two emails requesting banking details. We have never withheld a refund or product from any customer and would never do this. We also did give you the option of exchanging for items from our in stock list.
Please can you send through your details so that this can be resolved.
Thank you
Good day,
We have sent you two emails requesting banking details. We have never withheld a refund or product from any customer and would never do this. We also did give you the option of exchanging for items from our in stock list.
Please can you send through your details so that this can be resolved.
Thank you