Horrible service

<p>Hi. I placed an order for 3 pairs of tights in April and still nothing. Their website advertises that you will receive your order within 7 - 14 working days after receipt of proof of payment. Firstly they " mistakenly" cancelled my order due to an error on their part so after numerous emails and telephonic conversations they corrected that. Then a month goes by no communication from them . Try to track the progress of my order online, no result. So a spate of emails and phone calls later I get informed that there is a problem at customs but I'm assured by the young lady Monique that I will have my order within 5 days. That was a month ago! Still no leggings! So again with the emails and phone calls but this time it's with a lady named Felicity. I inform her that I want my order cancelled and my money refunded and send an email with the details needed for the refund. She assured me I will receive my refund within 3 working days. That was last Thursday. Yesterday I phoned to find out the progress of my refund there was someone else answering the calls now and hand no knowledge of my order or request for a refund. She however assured that she would look into it and contact me before the end of the day. I didn't get a call from her so today I tried to contact the company telepathically again. I tried both numbers from their website no response. Tried about 20 times, the one number goes directly to voicemail and the other is continuously engaged. Where to from here? Any advice?</p>