Funky Tights - a catastrophe

<p>I placed my order for a pair of metallic blue mer**** leggings on 13 February 2017 (order #5782).</p> <p> </p> <p>The website states that orders are processed within 7-14 working days. By 8 March I had still not received my order and emailed the company with an inquiry. They claimed that their shipment was stuck at customs and that an email to notify customers of this had been sent out but I must not have received it. On 10 March I was sent another reply stating that I had three options in terms of my order; 1) they could ship my original order as soon as it arrived and include a R50 gift voucher for the inconvenience, 2) order something else that they had in stock or 3) cancel my order and receive a refund. I opted for option 1 as I wanted my original order for a specific purpose.</p> <p> </p> <p>On 23 March my order was finally shipped and on 24 March I received it, sans gift voucher. Unfortunately I unwrapped a pair of tights that were not what I had ordered and were not even a product that appears on the company's website. On 28 March I emailed with an inquiry and the company claimed that the packer must have packed the incorrect pair of tights, despite the fact that the website states that a quality control check is done on every product before it is sent out, and that they didn't have the blue tights in stock but I could select a different colour (red or gold). I rep**** stating that I specifically want a blue pair of tights. A reply came on 30 March stating that another shipment was coming in over that weekend and if there was a blue pair of mer**** tights in the shipment they would swap it for me - they were supposed to let me know the coming Monday. On 12 April I sent another inquiry, as I had not heard back from the company, and the response on 19 April stated that I'm on a priority list and my order would be sent out as soon as the product came in.</p> <p> </p> <p>It is now 26 June and I have heard nothing more from Funky Tights.</p>