Disgusting Service. Think Twice before you use them.
<p>Buying online is not an easy experience but it shouldn't be made worse. Funky tights do have a 7-14 day policy. But I called in asking if I can get it in a weeks time due to a Halloween concert and I was prepared to fetch, cutting out the delivery time.. I was told by Michelle that yes it was possible if they have stock, which they did. She also said she will call me on Monday which didn't happen. I called her on Tuesday and then the whole story changed and I couldn't fetch due to security risk. It would have to via courier. Then when I called back a few seconds after thinking that maybe she didn't realize she spoke to me the week before, I had Monique, the assistant, answer and say, sorry, Michelle has just stepped into a meeting. But she will get her to call me back in 45 minutes. I called back later and was told Michelle was out. And then after the 2nd message left for Michelle, which Monique forgot to give her apparently, she had gone out to fetch her kids. What I learned is that they never call you back.</p> <p> </p> <p>When I spoke to Monique in between all of this, which was after the first call I made, she knew I was waiting for Michelle's call before I could place the order. When I spoke to her around 3pm, Monique said to me that I can fetch it from the couriers the next day. So I asked if the couriers had left and she said no. They fetch around 5pm but I would still be able to fetch the next day. So I made the purchase. </p> <p> </p> <p>Today I called the courier company to find out what time I can fetch and I get told that I have to fetch tomorrow. I went through all the trouble on Monique's word, to rearrange my appointments and now I have to rearrange them again. </p> <p> </p> <p>I called Monique today to let her know about what Fastway said and she said she will speak to them and get back to me.... any surprise? She didn't bother to call. So when I called back, (now really irate for their incompetence) Monique says she spoke to someone there and they were to get back to her. And just then Michelle arrived. I have never spoken to a more rude person, who thinks that she is doing me a favour by me spending my money. She cut me off every time I spoke which irritated me even more. Apparently I am ungrateful. If I was ungrateful, I would not have asked Monique to please send your business cards for me to hand out at our concert. Michelle, you say you have all the calls recorded, go listen to them again including the last one and see all the places you got caught out in the lies you spoke. You having an online business makes a lot of sense. You cannot deal with customers. I think a automated response is more polite than you. You and your assistant both need to go for serious customer service training before you both speak to another customer. </p>
Hi Katz,
Thank you for review. However there are two sides to every story and unfortunately this is not the entire truth according to all the proof that I have.
We went out of our way to accommodate you and get your order out within a day, you said that you needed it by Friday and will receive it well in time for this. It was clearly said to you yesterday that the courier had left and that your order would only go out this morning, meaning that you could collect it this afternoon or tomorrow morning.
Your were shouting and swearing at myself and my staff and I even after we went out of our way to accommodate you and get your pair of leggings to you in time for your show, it really wasnt appreciated and not once did you thank any one of us for trying to assist you with this.
Nonetheless, thank you for your support and we wish you well with your dance show.
Hi Katz,
Thank you for review. However there are two sides to every story and unfortunately this is not the entire truth according to all the proof that I have.
We went out of our way to accommodate you and get your order out within a day, you said that you needed it by Friday and will receive it well in time for this. It was clearly said to you yesterday that the courier had left and that your order would only go out this morning, meaning that you could collect it this afternoon or tomorrow morning.
Your were shouting and swearing at myself and my staff and I even after we went out of our way to accommodate you and get your pair of leggings to you in time for your show, it really wasnt appreciated and not once did you thank any one of us for trying to assist you with this.
Nonetheless, thank you for your support and we wish you well with your dance show.
Hi Katz,
Thank you for review. However there are two sides to every story and unfortunately this is not the entire truth according to all the proof that I have.
We went out of our way to accommodate you and get your order out within a day, you said that you needed it by Friday and will receive it well in time for this. It was clearly said to you yesterday that the courier had left and that your order would only go out this morning, meaning that you could collect it this afternoon or tomorrow morning.
Your were shouting and swearing at myself and my staff and I even after we went out of our way to accommodate you and get your pair of leggings to you in time for your show, it really wasnt appreciated and not once did you thank any one of us for trying to assist you with this.
Nonetheless, thank you for your support and we wish you well with your dance show.
Hi Katz,
Thank you for review. However there are two sides to every story and unfortunately this is not the entire truth according to all the proof that I have.
We went out of our way to accommodate you and get your order out within a day, you said that you needed it by Friday and will receive it well in time for this. It was clearly said to you yesterday that the courier had left and that your order would only go out this morning, meaning that you could collect it this afternoon or tomorrow morning.
Your were shouting and swearing at myself and my staff and I even after we went out of our way to accommodate you and get your pair of leggings to you in time for your show, it really wasnt appreciated and not once did you thank any one of us for trying to assist you with this.
Nonetheless, thank you for your support and we wish you well with your dance show.
Yes Michelle, there are 2 sides to the story. Yours certainly isn't correct. Only again, you continue with the lies by saying I swore at you and playing the victim. You have the recordings as you say, prove it to me. You seem very sweet in your message but on the phone you were very rude to me. Just for the public eye I guess. I never shouted at you. You were the one constantly cutting me off rudely every time I tried to say something. You wanted me to listen to you but you never heard a word I said because you constantly spoke over me every time I said something.
And just to note, I called the couriers right now and they said you have not even released it from your side.
And about thanking you.... exactly what do I need to thank you for when everything you said didn't happen? Initially I could pick it up from your office/home, then I couldn't, then I could fetch it today f on couriers, then I must fetch it tomorrow. Where in there do you apologize for giving me the run around? And when exactly did you thank me for wanting to distribute your business cards. You can't say you don't know about if it you apparently listened to all the calls. Once again I say Michelle, it's your business. All I say is that you should not act like you are doing your customers a favour when they are paying for stuff. I just think you should have a bit more respect for your customers. It will take you a long way.
Thank you for my shocking online experience. Now I know why I have never done this before.
Good of luck to you too. I hope you take some of my advice, if not all and you might find a lot more satisfied customers on Hello Peter.
Yes Michelle, there are 2 sides to the story. Yours certainly isn't correct. Only again, you continue with the lies by saying I swore at you and playing the victim. You have the recordings as you say, prove it to me. You seem very sweet in your message but on the phone you were very rude to me. Just for the public eye I guess. I never shouted at you. You were the one constantly cutting me off rudely every time I tried to say something. You wanted me to listen to you but you never heard a word I said because you constantly spoke over me every time I said something.
And just to note, I called the couriers right now and they said you have not even released it from your side.
And about thanking you.... exactly what do I need to thank you for when everything you said didn't happen? Initially I could pick it up from your office/home, then I couldn't, then I could fetch it today f on couriers, then I must fetch it tomorrow. Where in there do you apologize for giving me the run around? And when exactly did you thank me for wanting to distribute your business cards. You can't say you don't know about if it you apparently listened to all the calls. Once again I say Michelle, it's your business. All I say is that you should not act like you are doing your customers a favour when they are paying for stuff. I just think you should have a bit more respect for your customers. It will take you a long way.
Thank you for my shocking online experience. Now I know why I have never done this before.
Good of luck to you too. I hope you take some of my advice, if not all and you might find a lot more satisfied customers on Hello Peter.