DISAPPOINTED BY LACK OF FEEDBACK AND POOR SERVICE

I ordered a pair of tights 2 months ago on 29 June to ensure that I receive it on time for an event on 10 September- #7340. I have ordered twice before and both times I experienced the same delay but at least they responded to emails and gave feedback when I queried. A week ago I queried the ruffle tights and was told that they have 1 left so I figured that I would buy it so that I would atleast have a pair of tights for the event but no response after I asked for the invoice. Its now 2 weeks before the event snd I have nothing to wear and no idea whats going on! The most disappointing part is the poor customer service, ignoring emails and Facebook messages. The last feedback that I received on 10 August said that they are working on getting the orders released from customs. How are you going to rebuild your brand when you do not even respond to queries? I have never received such poor customer service from an online store.