Cannot pay Refund

<p>Ordered a product. Waited over a month and got nothing. Cancelled the order and requested a refund.</p> <p> </p> <p>The latest response now:</p> <p>Thank you for your email. Please accept my apologies for the fact that your refund has taken so long, and that the service you have received is not up to standard. We are definitely not *****ing your money and I can assure you that you will receive your refund, it is just taking a little longer to be processed. Unfortunately we have taken a huge hit due to the customs delays we are facing and as a small business this has affected us very hard financially.</p> <p> </p> <p>We currently have 4 shipments stuck at customs the longest being there for 16 weeks. We have now had one of these returned to the supplier and due to numerous orders which were in this batch being cancelled we are just awaiting this refund from our supplier to enable us cashflow to refund you. We are also currently going through change of management and are downscaling our product range to enable us to catch up on refunds and orders, and then hopefully get off the ground again with an exciting new local range – to avoid the customs delays and importing costs.</p> <p> </p> <p>If you are interested I do have other stock on hand, that I could send out immediately for the credit that is due to you. Please let me know if you would like to see this list. Otherwise, we will try our utmost to refund you within the 7-14 days and will confirm as soon as it has been down.</p> <p> </p> <p>I trust that you appreciate the honesty and thank you for your patience.</p> <p>Have a funky day! </p> <p>Kind regards,<br />Felicity Jacobs</p> <p> </p>