Bad Service/No delivery/No customer service
<p>I've been using Funky Tights since 2015 to obtain gym wear and yoga leggings. </p> <p> </p> <p>Since then, only one order has ever been received on time. After one month passes, I always have to follow up with them and the excuse is always that the system must have "forgotten" to send me the automated email once my order is late. I have an order outstanding since January this year and has not received one update until I had to threaten with action against them. I also made a comment on Facebook, whereafter I was blocked from the page and the comments deleted. I was informed this morning that Michelle has unilaterally decided to reverse my payment for the order (excluding costs she owes in regard to banking fees etc.). The second order will miraciously be delivered tomorrow.</p> <p> </p> <p>Thank goodness that other companies are starting to hold these leggings and I do not have to deal with them ever again. But, as a prominent figure in the fitness and fashion industry I will warn people not to deal with this company. The do not have any sense of customer support, never deliver on time or even vaguely in a reasonable time and do not take responsibility.</p> <p> </p> <p>Take head.</p>
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Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
Thank you for your review, we value our customers feedback. After lengthy discussions with you we had no alternative but to do the refund.
Your first order ever placed with us was on the 13 May 2016, and you have subsequently placed 9 more orders with us, which according to our shipping dates we have on record, 6 of these orders were sent out within the 7-14 working day processing time-frame.
We do state on our website that we do experience customs delays from time to time and unfortunately this has been the issue with the delayed orders, which we did notify you of.
Nonetheless, thank you for your support and apologies that you are unhappy with the service that you have received.
This just goes to show how poor you are, with no end to the lies you tell. Which would certainly be the reason why you have so much trouble with customer support as you can not kep track of the reality any longer. There were no lenghty discussions. After not receiving an update from you in over a month, I had to follow up and threaten with Legal action (which is still ongoing after all the "discussions".) You rep**** with one email and refused, after being asked twice for the information, to give the waybill number in order for customs to sort it out and then proceeded with a refund on own accord.
Quickly went back on my emails to May 2016. The processes were as follows:
1. Order placed and processed - 05/05/2016 // Order received - 06/05/2016
2. Order placed and processed - 13/05/2016 // Order received - 03/06/2016
3. Order placed and processed - 02/06/2016 // Order received - 23/06/2016
4. Order placed and processed - 22/06/2016 // Order received - 24/07/2016
5. Order placed and processed - 04/07/2016 // Order received - 17/07/2016
6. Order placed and processed - 25/10/2016 // Order received - 02/12/2016
7. Order placed and processed - 31/10/2016 // Order received - 04/11/2016
8. Order placed and processed - 30/11/2016 // Order received - 11/01/2017
9. Order placed and processed - 13/01/2017 // Order received - outstanding
10. Order placed and processed - 21/02/2017 // Order received - outstanding
Strange record you're keeping
This just goes to show how poor you are, with no end to the lies you tell. Which would certainly be the reason why you have so much trouble with customer support as you can not kep track of the reality any longer. There were no lenghty discussions. After not receiving an update from you in over a month, I had to follow up and threaten with Legal action (which is still ongoing after all the "discussions".) You rep**** with one email and refused, after being asked twice for the information, to give the waybill number in order for customs to sort it out and then proceeded with a refund on own accord.
Quickly went back on my emails to May 2016. The processes were as follows:
1. Order placed and processed - 05/05/2016 // Order received - 06/05/2016
2. Order placed and processed - 13/05/2016 // Order received - 03/06/2016
3. Order placed and processed - 02/06/2016 // Order received - 23/06/2016
4. Order placed and processed - 22/06/2016 // Order received - 24/07/2016
5. Order placed and processed - 04/07/2016 // Order received - 17/07/2016
6. Order placed and processed - 25/10/2016 // Order received - 02/12/2016
7. Order placed and processed - 31/10/2016 // Order received - 04/11/2016
8. Order placed and processed - 30/11/2016 // Order received - 11/01/2017
9. Order placed and processed - 13/01/2017 // Order received - outstanding
10. Order placed and processed - 21/02/2017 // Order received - outstanding
Strange record you're keeping