1 reviews | Active since May 2017
Bad online shopping experience, I will not be a return customer.
<p>It took 3 months, 10 emails and 6 phonecalls to get my order only partially fullfilled plus a refund for the outstanding items. If you don't have the energy and time to spend on following up your order constantlyor getting your money back, then rather buy from another online store with better customer service. </p> <p>It seems that actually getting your order from Funky Tights in the promised time is a bit like roulette - if they have your item you get it quickly, if they don't, you're going to have to get in the queue for months and then start screaming to get any updates, items or a refund. You will be needing luck to get your order on time! </p> <p>I do a lot of online shopping and I am sad to say that the Funky Tights shopping experience has been unpleasant and time consuming - everything that internet shopping shouldn't be. Fortunately, there are many other online stores offering similar products with far better service. </p> <p> </p> <p>I regret that I didn't read the reviews on HelloPeter before I decided to place an order with Funky Tights, I would have never placed an order with them had I known that so many customers were feeling unhappy with their service. Valuable lesson learnt! I will definitely not be a returning customer and will discourage friends and family from ever buying from them. </p> <p> </p> <p> </p>
Thank you for your feedback. Apologies that you feel this way.
We have resolved this with you directly and never withheld product or a refund from you, and gave you options multiple times to try and resolve this.
Thank you for your feedback. Apologies that you feel this way.
We have resolved this with you directly and never withheld product or a refund from you, and gave you options multiple times to try and resolve this.
Dear Funky Tights, the only option you gave me ONCE, and that after I had to ask twice, was to exhange the items you didn't have in stock with items you did have, none of which I wanted. You only paid the refund after I have had to ask multiple times for it. In the end I got my money back, but that doesn't undo the unpleasant experience I had. I am simply informing other people of my experience. It is up to them to decide whether they want to deal with you or not. It is also unwise to insinuate that your customers "are being difficult". It is our right to become frustated with poor service.
Dear Funky Tights, the only option you gave me ONCE, and that after I had to ask twice, was to exhange the items you didn't have in stock with items you did have, none of which I wanted. You only paid the refund after I have had to ask multiple times for it. In the end I got my money back, but that doesn't undo the unpleasant experience I had. I am simply informing other people of my experience. It is up to them to decide whether they want to deal with you or not. It is also unwise to insinuate that your customers "are being difficult". It is our right to become frustated with poor service.