Absolutely poor service

<p>I ordered online on 3 August 2016, I got an email on 4 August 2016. Yesterday 24 August 2016, I didn't get any update what so ever about my order (note that 24 August 2016 was the 14th working day, due to holidays on 3 August 2016(voting day) and 9 August 2016(woman's day). I needed to call Funkytights inorder for me to receive an update on my order, not Funkytights calling me to inform me (I didn't get 1 single update on the progress of my order except for the payment received). Today on 25 August 2016 (The 15th working day, I received my order, but it was incorrect, I didn't receive one of my items). I once again called the office number ( ********** ) to query the incorrect package. I was told to wait a few minutes, the lady told me she will talk to her manager and call me back. I think lady who answered the phone was Michelle, not 100% sure, couldn't hear clearly. After a while I didn't get any response, so once again I needed to call Funkytights. The receiptiant (Michelle) informed me it was a mistake she packed the package and didn't see there were suppose to be 2 of the same item. I was told that Funkytights don't have any stock left on my specific item not received. I asked the receiptiant if I could talk to the manager. Another lady took the phone, I'm not sure if she actually was the manager talking or just another employee pretending to be the manager to cover up their mess. "The manager", told me and I quote: "Your calculations are incorrect and that tomorrow 26 August 2016 is the 14th working day", which is incorrect its the 16th working day. She also informed me that the item not received is out of stock and can't be delivered, which I had to wait 15 working days. "The manager" gave me 2 options,</p> <p>1. I either wait due to poor management of stock, and also after 14 working days I must wait another uncertain amount of days? Absolutely poor. Or <br />2. Take a refund, which in my opinion is also poor because I didn't order and wait 15 working days to receive a refund. I ordered with the idea of receiving a product.</p> <p>On Funkytights' website they clearly state the following:</p> <p>1.Quality control, which you failed to do as I didn't receive all my items ordered.<br />2. Reliable delivery, which you also failed to do as I received me order on the 15th working day, and which i also didn't get any update on the progress of the order to inform me about a late delivery.</p> <p>This is absolutely poor poor management and I honestly hope I get my refund.</p> <p>I DEFINITELY WONT ORDER FROM FUNKYTIGHTS AGAIN.</p> <p>This is absolutely poor.</p>