Bought a faulty product and the Distributor ****

I bought a product, Funky Hair Dye. And it didn't work, then contacted the supplier BIANCA and after I showed her the evidence she assured me that she would swop the product out but she was at funeral and would I mind waiting. <br> I waited a month and then finally contacted her and she forgot who i was. I kept a record of that convo.<br> <br> I then said, listen, just give me a refund and call it quits.<br> She said fine but she wants a proof of purchase and that I need to send her an invoice. So i did. <br> then she said wait 7 working days as per her terms and conditions.<br> I laughed at this because of the amount of time I had already waited. But did it.<br> After the 7 days were up, I contacted her again and then she said, I must check my internet banking as the money was paid and I waited a further 3 days and it wasn't.<br> <br> i then asked again what is going in. no response<br> and asked again. still nothing.<br> This afternoon she she sends me a message saying she spoke to peoples pharmacy whom she sells her product through and they told her not to do the refund and i must basically go away.<br>