VERY UNHAPPY AND DISAPPOINTED

have app**** for my pension fund from Momentum on the 8 of january 2025.i am still waiting on my pension fund to be paid out. I was told 3weeks ago already that the money was paid to my account but it didnot go to my account went another momentum account and that was a technical error that the IT department will fix the error not late than Friday the 8th of february 2025 2 weeks has passed still IT department can not fix an error. I have debit orders that went off on Friday.. I have a been calling momentum everyday and i get different stories everyday if not technical error than they tell me that it on the Sars stage or there is a small error that will be fixed in 2days but they neva keep an open communication they dont call back or respond to email. Siyamthanda who is busy with my claim gave me an email for *** I sent her an email which she never respond ,i spoke to kgomotso who promised to send an email to Siyamthanda and assist her on the claim but still nothing is happening.

This is very stressful as I have kids and iam already 2months delayed in school fees I can't pay my debit orders and I can't put food on the table for my family and we were solely relying on that money

Very unhappy and disappointed!!!!