Slow, Inefficient.

Very slow customer service. It take 48 hours for them to respond to an email because the individual consultants don't have emails. They use a shared email box *** which gets attended intermittently. You cannot call them as well, shared number. You can't deal with someone who is managing your affairs directly. Everything is slow. I don't think they are allowed to make external calls as well. I have had to be a go-between between them and my previous service provider. It's a mess. I work with ticketing platforms at my job but whatever is being used by Momentum is a mess. Just imagine a child or loved one of yours having to deal with these people if you were to pass one.