Momentum Funds@work Failure.

After leaving my job end of July I app**** for my withdrawal of my pension and everything went well and I was given my balance and the tax that will be taxed. I was then told that it will take 14working days too process and I will receive my funds.

I waited my 14days without and communication from Momentum and days after I called to inquire about my funds. I was told that I need to send documents to validate my banking account. Angry at this point I asked about the process and was told by the agent on the call that it will take 7days and if validation goes well (it is my account so it should) that will be it and I will receive my funds in those 7days for validation.

3 days later I called cause now the trust was gone so I wanted to check that everything is OK. I was told by the agent that my documents were received, he told me when they were received and I checked and counted the days and was told that it will take those days. I asked AGAIN if after the validation I will received my funds and that if there was anything else. I was told by them that all will be good and as soon as the validation process was completed. I thanked the agent and awaited my funds. On the last day of the 7 (expecting at best i'm 1or2 days off as they do say +/-) I called again cause trust wasn't there and I was right as I was then told that I had my election date and that it will take 10 days to disinvest my funds then an additional 3 days for sars to do they thing aka another +-14days till I get what I app**** for more than 1 month ago.

I demanded to speak to a manager and she told me the same thing. If this was the process and I was informed of this the day I app**** for my withdrawal I wouldn't be here on hello Peter. She told me (manager) that the 2 agents I spoke to before were incorrect and weren't meant to tell me what they did (***********s or call agents who don't know how to do they job) and apologised but nothing can be done and I have to wait even though I was **** to and had to deal with this bad service and smile.

The manager (I have all the names of the agents and manager) said she will call me Monday and everything day after to keep me updated and she will fast track the process. Monday is here no call from manager as said, no update on funds or disciplinary action I asked for, for the lies I was told by momentum funds@work.

I have in the last 3 days received communication from Momentum about my withdrawal that I never got the first 14days and that has made me believe that nothing was done the first time I app**** and they only doing there job now that I complained and waited all those days like a fool.

I waited, I tried to talk to them and get to a solution and they don't care.

Momentum funds@work U have 1 job, to give ur clients their funds when needed and requested. 2pot takes 2 weeks with the whole of SA requesting it. Me normal pension withdrawal +1 month counting and more bad service. NO FUNDS still.

P Mokoena