Funeral policy delayed pay out

Poor service

Funeral policy claim taking more than 24 hours to be processed. I am an employee at Bestmed, this company is deducting premiums every month from my payslips but claim has to be assessed as if its a car insurance claim meantime I am wondering where do I take money to bury my loved one.

I am very irate and disappointed with their service. There is a person by the name of Pamela who is never available, I waited on the line for more than 30 minutes. The company I work for should consider using another provider, this means even my pension fund pay out will drag while I starve.

Companies that use this provider, hope they do not receive the same treatment as some of us, if it was up to me I would transfer all my funds to Old Mutual where they do not have stories