Extremely poor customer experience

I have been struggling to transfer my pension fund over to momentum. I have been calling their call center for the past minth and a half to sort this out. I called again today and a consultant by the name of Thando put me on hold for 40mins. Ibhad to drip the line. Another consultant by the name of Jesse said that he would assist and here i am a week later still waiting. Pathetic customer service.