Extremely frustrating experience – 114+ days and still waiting for my funds

I am extremely disappointed with the way my claim has been handled.

My claim has now been ongoing for 114+ days, despite me complying with the required processes and providing what was requested. Throughout this process, I have repeatedly had to follow up to find out what is happening, rather than receiving clear and consistent communication.

What is particularly frustrating is that I was given a specific amount on Friday and was advised that the funds should be in my bank account by Monday. Based on that communication, I reasonably believed that the necessary processes had already been completed or were sufficiently advanced for payment to take place.

I was subsequently informed that the funds had not yet been disinvested and was then given an estimate of a further 14 business days.

This raises a very important question: How was I given a confirmed amount on Friday and told to expect the funds by Monday if the disinvestment and other necessary processes had not yet been completed?

The conflicting information has caused unnecessary frustration and financial uncer*****y. I am relying on these funds, and this is not simply an administrative inconvenience. My husband is unemployed, I am not receiving the maintenance I am supposed to receive for my two children, and the continued delay is putting me under significant financial pressure.

I understand that certain processes take time, but after more than 114 days, I believe I am entitled to accurate information, realistic timeframes and proper communication.

I am hoping this review will finally result in someone taking ownership of my claim, providing a clear explanation of what has happened, and giving me a realistic date for when my funds will actually be paid.

At this point, I am not looking for another vague estimate. I need answers and accountability.