Appalling service

I since resigned on the 2nd of February from FNB in my last weeks of working I've been emailing momentum funds at work for my pension fund form they sending to work email could not complete specifically asked to be emailed to my personal email nothing I had to cancel my trip out of SA last week Saturday as I'll be gone for two to three months and wanted to depart knowing I've completed everything even drove to metropolitan in JHB CBD since they under one umbrella MMI group where I was handed a phone to call then was transferred from one department to another then was told to drive to Centurion which I find appalling as no one will reimburse my petrol and I am gobsmacked as to why all these remote channels website, apps and call centre yet they useless