*****ulent Debit Orders After Loan Settlement

Subject: Formal Complaint: Unauthorised Debit Orders After Loan Settlement

Dear Fundi Management,

I am writing to formally lodge a complaint regarding the continued debit orders being processed from my bank account by Fundi, despite my study loan having been fully paid up more than two years ago.

This ongoing deduction of funds is unauthorised and constitutes a breach of trust, as well as a potential contravention of the Consumer Protection Act (CPA) and the National Credit Act (NCA). I have honoured all my repayment obligations in full, and therefore, any further deductions are both ******** and *****ulent in nature.

I hereby demand the following:

1. An immediate cessation of all debit orders linked to my account;

2. A full refund of all amounts deducted after the loan was settled; and

3. Written confirmation that my account is closed and reflects a zero balance.

Please be advised that failure to resolve this matter within seven (7) business days from the date of this letter will compel me to escalate the issue to:

The National Credit Regulator (NCR),

The Consumer Goods and Services Ombud, and

Relevant legal channels for recovery and damages.

This matter has caused me significant financial inconvenience, and I expect urgent corrective action.

Kindly acknowledge receipt of this complaint and provide written confirmation that an investigation has been initiated.

Yours faithfully, Refilwe Caroline Makgae ID Number- *** or Loan Reference Number- ***8 Contact Number- *** Email Address- ***