THEY DEDUCTING INSTALLMENTS FOR PAYMENT THAT WAS NOT MADE

I app**** for study loan for this semester and mind you it was going to be my fourth account with Fundi.

After noticing a delay on the payment, I made follow-up with the agent that was assisting me and he told me that my application was approved and payment was going to be made. When I saw that the closing date for payments at UNISA was approaching I reached out again and I was told that the student number on my application was incorrect and they corrected it and assured me that since my application was approved before the closing date UNISA will process payment.

Till this day no payment was made as a result my registration was cancelled and i was not studying this whole semester and it was my final year. To my surprise FUNDI have been deducting payment from my salary. I sent a number of emails to them and when I call they don't even transfer my call to their finance department, I only spoke with call centre agents who always promise to escalate my call.

On the last email I sent to FUNDI I told them that if they deduct my salary again I will complain to every relevant departments and in addition to this I will lodge a formal complaint with the NFO.

The only reason I have been lenient with them is the fact that I have previous accounts with them and I have never had issues but I cannot be paying for service I did not receive and shame on them for this!