Terrible Service

<p>I requested for a paid up letter from Eduloan on Thursday 6/10/2016 from a gentleman called Nkululeko Nhlapo (call ref 148180) who guaranteed me that I would have it by the following day. Today is Monday 10/10/2016 and I have no letter. I called in and spoke to Whitney Netshidzati who screamed to Nkululeko while I was on "hold" to ask him about my letter and he said he does not remember. To say this is terrible service is an understatement. your call centre is very consistent with their customer service and phone etiquette, I am starting to question your standards as a service provider. Hopefully I will have this letter by 3pm today as promised.</p>