Refund run around from 5th May 2025 no outcome

I was due for a refund from my tertiary institution which was paid to Fundi on the 5th of May, I even sent them the proof of payment from the school. I called Fundi and they said they said their systems only update at the end of the month. I called in at the beginning of June 2025 2/6/2025 - they said they have sent my proof to finance, turnaround time is 24hrs 3/6/2025 - they said the person that assisted me (Aviwe)was not at work 4/6/2025 - they said Aviwe is offline so I cannot be assisted 5/6/2025 - Ayanda says she will email finance department and get back to me 6/6/2025 - Aviwe says, finance department does not have a turnaround time to respond so I must just wait.

I don’t understand all this run around when I am due for a refund worst of all they have debited again from my payslip this month which is what I was avoiding. I am very disappointed shame I’ve worked with Fundi for years for such poor service. I hope you never do that to the next person.