Refund from Fundi

I app**** for funding on 07 February 2024 for my daughter studying at University of Pretoria (UP). Then on the 21 February 2024, I was told the loan was approved and that was the last communication received from them. I contacted Fundi to track progress and was told they will send me a letter to submit to UP regarding the payments because the payment will be made on the 31 March 2024. There was pressure on my daughter since the classes had beggan. On the midst of this, She was approached by Standard bank that they will pay for her studies because of her field of studies. Then I contacted Fundi to cancel the loan and was told to write a cancelation letter stating the reason for cancelation. To my surprise, on the 15th March 2024 the money was deducted from my paycheck before it was paid to UP. Later on Fundi send me an email to inform me that I must pay a penalty fee while themselves haven't paid UP. To date I have not received my refund of the money deducted from my paycheck.