Refund

I app**** for a student loan on the 5th of Feb 2024, which was approved. Initially, the consultant mentioned that the would take roughly a week to make a payment to my student account. Two weeks later and still Fundi hadn't made the payment. February ends and March begins. I received my salary slip on the 14th of March 2024 and see that Fundi will be making a deduction from my salary. However, it's been over a month and Fundi has still not made a payment towards my student. I head back to the branch in Polokwane to enquire about the deduction and find out they are offline. I then returned and I was told that Fundi takes a month to make payments. I state the time frame in which they take to make a payment is not my issue. My issue is that they have already prepared to deduct from my salary, without fulfilling their obligation. Mind you I am making 45mins- 60minutes every time I head to the Fundi branch which is far.

It's payday and Fundi has deducted from my salary but still has not made a payment to my student. Is that not theft? Because even banks make payments first before making their monthly collection. In addition, they added additional fees that weren't explained in the initial contract.

What's worse about Fundi is that they charge a cancellation fee, which makes no sense because how do you expect me to compensate you for poor service? When do they take responsibility?

I sent a cancellation email through their consultants and would like to receive my refund.

What Fundi doesn't is that the financial delay not only affects my academic progress but it also limits my ability to try avenues and get financial aid at another institution that will better align with my institution.