Poor Service

I called the Fundi call center to find out the process and I was told that they only application accept government employees. I then requested my brother to process the application and sent it back to them. Five days later I called the call center to find out the progress of our application. The first sales agent told me he wants to speak to my brother I gave him the numbers. We waited for the call he didn't call. I phoned the call center again only to be told that SANDF employees do not qualify for accommodation loan. I don't understand why employees of the same organization don't have the same information. Why did it take 5 full days to give me such information. I should have tried other alternatives while waiting for unprofessional and reckless employees who seem to be treating clients like they making favors. I am so disappointed at their service.