POOR POOR SERVICE BY THE COMPANY!!! GROSS INEFFICIENCY!

<p>I contacted Edu-Loan on the 1st of July 2016 to enquire as to why they had made two deductions on my bank account. The agent informed me that he would inform the people at finance to contact me regarding my query. To date, no one has contacted me. Furthermore, when I did a follow up today (19th July 2016), the lady told me the same thing (these guys still continued with the double debiting!). The lady told me that she has logged the call and that the people from finance would call me within three hours. That did not happer. I call them again at 13:25 and the person that answers the phone repeats that!</p> <p> </p> <p>They can't just make two debits on a customer's account without notifying the customer of that and obtaining consent to do so!</p>