Poor Customer service

So after paying my settlement amount they refused to cancel the stop order. I was informed by their consultants that I must do it myself as they cannot send any correspondence to HR at my work. I find this to be very unpleasant because when I opened the accounts they were able to send correspondence to HR for implementation of a stop order. The worst of all is that the credit bureau updated are either not done accurately, done late, or inaccurate and when I requested it to be corrected they referred me to Vericred and at Vericred I was told that they only do update accounts that were under collections due to non payment which is not the case with me. It seems like something is terrible wrong here bevause since I noticed these flaws no one seems ti fully understand what should be done, by who and when. My last communication with thwm was that they will investigate and get back to which they have nit dine so far.