Payment not going through
<p>I've made 2 payments on a loan only to be sent a message saying I haven't. And too top it off, the university statement shows no payment has even been handed over to them. What exactly am I paying for? No answers to emails sent. No answers on phone. Tried to reply to the sales agent' s email address, it no longer exists. </p>
I have sent many many emails and made many phone calls and still this issue has not been resolved. Let's just face it, I made payments and this money was NEVER handed over to the university. Is this how you get money out of people. With **** proof of payments? Collect interest on loans that don't exist. Now you guys are just avoiding me completely. The sales person Kevin's email address no longer exists? Why is that? ***** maybe? This company is a ****. I want my money back. Stop stalling!
I have sent many many emails and made many phone calls and still this issue has not been resolved. Let's just face it, I made payments and this money was NEVER handed over to the university. Is this how you get money out of people. With **** proof of payments? Collect interest on loans that don't exist. Now you guys are just avoiding me completely. The sales person Kevin's email address no longer exists? Why is that? ***** maybe? This company is a ****. I want my money back. Stop stalling!
We apologise for the inconvenience. We would like to assist you immediately. Can you please mail your details ( id number and contact details) to *** or ***. The sales agent has left our service but I can assist
Elmarie Britz
Customer Support Manager
Best regards,
We apologise for the inconvenience. We would like to assist you immediately. Can you please mail your details ( id number and contact details) to *** or ***. The sales agent has left our service but I can assist
Elmarie Britz
Customer Support Manager
Best regards,