CM
Chriszelda M

1 reviews | Active since Mar 2024

14 Mar 2024, 14:03

NON RESPONSIVE EMPLOYEES AT FUNDI

I app**** for devices on 25 February 2024 and was assisted by a consultant. Upon follow up on 4 March 2024 was I told the application was never done. Another consultant did the application which got approved on 5 March 2024. Since then, no feedback, no nothing! I called and were given the contact details of the supplier DG Digital- when I called them was I told that there has been a problem with my account and I should call Fundi. Fundi at the other hand tells me DG have a technical problem. NO ONE CAN GIVE ME CLEAR ANSWERS AS TO WHEN MY DEVICES WILL BE DELIVERED. The last straw was when the person who answered the phone at FUNDI yesterday told me I should just wait until the devices gets delivered. Wowwwww!!!

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Replies (3)
Fundi
Fundi's reply15 Mar 2024, 08:38
Official
Hi Chriszelda,

Thank you for bringing this matter to our attention. Please be assured that this matter has been resolved. We will communicate further with you on email.
CM
Chriszelda M's update24 Mar 2024, 10:30
Reviewer Update
An email was sent on 19 March 2024 informing me that the matter has been resolved. It is today 24 March 2024 and yet has not received my devices and no communication howsoever informing me about the progress.
Fundi
Fundi's reply25 Mar 2024, 10:48
Official
Dear Chriszelda,

Please be assure that we are investigating your matter and we will provide you with feedback.