No feedback

I app**** for a student loan and sent all my documents as requested on a Friday. I received a call from a consultant who went through the documents and said he will call me back in a few minutes as he needs to send me another form to fill out. I did not receive a call from him that Monday so I sent him an email to enquire about my application and he told me to wait. In the afternoon I receive a call from him and he's totally confused and does not know what he said to me the last time so I opt to sending my documents again so we can "start over".

I didn't hear from him that day or the next day so I called the customer care line on Friday in hopes that I can be assisted by someone else but the lady told me to be patient as these things take upto 3 working days??? It's been 5 days so I'm not sure how she's counting.

This is my last year in college and I needed help paying my fees. I have not received any feedback regarding this. A complete waste of my time.