INCOMPETENCY AT FUNDI

I had study loans with Fundi that were supposed to end in February, I even received a refund and all of a sudden they deducted money from my account so I let them deduct the first one and I paid the other one because I thought maybe I was not supposed to get the refund. I app**** for another loan on Tuesday because registration is closing on the 18 July 2022 upon requesting a feedback on my application I am told that those accounts are in arrears and the person that was helping me dropped the phone without assisting, on the 1st July I wrote an email to *** but I was never assisted.