FUNDI refuses to settle my student account.

I app**** for a study loan with Fundi which was approved on the 6th of February 2024. I was then advised that payment will be made in 30 working days to UP but to date my student account is still in arrears. I have been calling their call centre back to back trying to get an explanation to this but every time I call, I would be told that payment will be made on a certain date and that never happens. The first agent I spoke to said the payment will be made on the 19th of February 2024 and from there, a different agent said it will be made on the 19th of March and the last agent I spoke to said the payment will be made on the 30th of March 2024. I am not sure where they’re getting these dates from and I want an explanation from Fundi. It’s been way over 30 working days since the loan was approved and my fees are still not settled. What gets to me the most is that they are making their monthly deductions on my salary but the loan was not paid. How possible is this?? What am I paying for exactly?? I am tired of stories, please advise as to when exactly will my fees be settled. I would like a definite date and not stories that I’ve been getting. It’s not fair that I have to make monthly repayments whereas the loan has not been paid out. Please make this make sense to me.