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Nosipho M

1 reviews | Active since Jul 2019

10 May 2020, 21:52

Fundi loan and University of Pretoria bad service

I have had the worst experience with fundi loan via The University of Pretoria and in fact I don't know who is playing me between them. Iapp**** for a loan to study at UP via the long distance study and it was approved on the 29th of Jan 2020,due to reasons I will not mention I then sent an email to terminate the loan in the 19th of February 2020 before studies could even commence and before I could be registered. To my surprise I received my payslip with reference Up deducting an amount of R1062.19. I then sent an email seeking clarity,on the 17th of March Sizakele Sibeko rep**** and said the reversal of the loan will be paid back to fundi end of March and I need to contact fundi. I did just that and spoke to Lizette Van Rensburg who said that UP has to assist with thia matter because I app**** through them. Fast forward under lockdown on the 10th of May, I am still not assisted and they deducted the same amount in April and I guess they will deduct in May too. They keep sending me back and forth and it is frustrating and emotionally draining.

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Replies (6)
Fundi
Fundi's reply11 May 2020, 07:30
Official
Hi Nosipho. We are very sorry for such bad service you have been faced with, and we apologize for the inconvenience this has caused.  Please provide us with your full names, loan number/ID number and your email address so we may urgently follow up and assist you.
NM
Nosipho M's update11 May 2020, 20:11
Reviewer Update
My email address is *** and the loan reference is (L***),Nosipho Zulu -Unfortunately I can't give out ID number online.
Fundi
Fundi's reply11 May 2020, 20:28
Official
We understand. Thank you. We will be in touch with you in no time. Once again, our sincere apologies for the inconvenience this has caused.
Fundi
Fundi's reply12 May 2020, 09:12
Official
An email has been sent to you.

NM
Nosipho M's update09 Aug 2020, 13:54
Reviewer Update
Today is the 9th of August 2020,I am still awaiting for the refund from Fundi. You asked that I send payslips showing deductions of the amount and I rep**** that I am unable to since there is this pandemic and we are not receiving payslips since March from HR as they are working from home. Fundi has never sent me statements but are deducting every month,the account has since been removed from my credit record/report but I have not received a letter also the amount is still being deducted from my salary.
Fundi
Fundi's reply12 Aug 2020, 09:56
Official
Hi Nosipho. Thank you for getting in touch.  Two refunds were initiated, on 2020-06-05 and  2020-07-07 respectively on your Capitec account. We will send you an email shortly as proof. Please advise if there were any further deductions, and kindly send us proof so we may investigate further.