Fundi customer service is the worse

Towards end of March 2025 I app**** for a study loan as I was in need of a laptop to complete my studies. 1st April 2025 I got approved and the laptop was sent to me which I received almost mid April 2025. I only used the laptop for 1 (one) week and It stopped working. I called Fundi and they arranged for it to be collected for repairs. I received the laptop back a week later towards end of April 2025 without any explanation to what was wrong with it. A week after getting the laptop back from Fundi the same problem, laptop just won't switch on. This laptop literally broke twice in the space of 1 month and they refusing to give me a new laptop. Instead they want to keep on repairing it and expect me to use this very same laptop for the next 3 years to complete my studies. They consultants are always promising to get back to me but they never do. Mind you I am paying back the loan every month but I don't have the product and my studies are falling behind as all my study notes and assignments are on the laptop. 😡😠 Fundi is a ****!