GB
Grace B
1 reviews | Active since Sept 2021
04 Nov 2021, 11:00
Fundi
I am a 2nd year student studying Transporta tion Management.I receive an external bursary which is affiliated with Fundi.Every other month I have to reload my bank account details on Fundi system which is frustrating.When I raised my concerns in a polite manner I was told that there are many other students so my concerns should not be regarded as more important.The arrogance It is said that Fundi eases the financial stress students carry but why was/should I be treated the way I was because if the money was paid on time why should I be loading my banking details every other month,after loading my banking details after a day or two on calling Fundi again than I must learn that due to the OTP code the funds couldn't be transferred,than it's a thru and fro situation,after all the drama......than only... funds are been transferred.... middle of the month. And Fundi doesn't call when there's a problem I have too,what about students that's not in a fortunate situation.
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Fundi's replyOfficial
10 Nov 2021, 09:29 Hi Grace. We are sorry to learn that you had an unpleasant encounter with our representatives. We understand how frustrating this must have been for you. We strive to provide excellent customer service to our customers, and we apologize that we failed to serve you well.
We appreciate you making us aware of your negative experience. We have forwarded your complaint to the relevant department, and we will do everything we can to ensure this does not happen again. Your feedback is valuable to us.
Sincerely, Fundi
We appreciate you making us aware of your negative experience. We have forwarded your complaint to the relevant department, and we will do everything we can to ensure this does not happen again. Your feedback is valuable to us.
Sincerely, Fundi
Best regards,
Fundi's reply10 Nov 2021, 09:29
Official
Hi Grace. We are sorry to learn that you had an unpleasant encounter with our representatives. We understand how frustrating this must have been for you. We strive to provide excellent customer service to our customers, and we apologize that we failed to serve you well.
We appreciate you making us aware of your negative experience. We have forwarded your complaint to the relevant department, and we will do everything we can to ensure this does not happen again. Your feedback is valuable to us.
Sincerely, Fundi
We appreciate you making us aware of your negative experience. We have forwarded your complaint to the relevant department, and we will do everything we can to ensure this does not happen again. Your feedback is valuable to us.
Sincerely, Fundi
Best regards,