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lM
lisa M

1 reviews | Active since Oct 2015

20 Apr 2017, 20:10

********** debits

<p>I had a student loan with Fundi previously known as Edu loan. 20 March 2017 was my last debit order date , and even on my last debit order date Fundi deducted more than what was due the amount was over by R297.00 I complained and they paid back my money last week of R297.00 ,and confirmed that my account was closed as I am done with the debt.Surprisingly today an amount of R1503.40 has been deducted again from my account!!!!! This is ***** and a pathetic services I want this amount to be reversed with immediate effect Fundi has no right to debit my account I am done with my LOAN. CAN SOMEONE DO THEIR JOB properly I am sick and tired of this disgusting service , I need a written apology as well!! Or I will now take the matter to the ombudsman. Sorry to say but your service stinks and very unprofessional!!!!!</p>

0
Replies (3)
Fundi
Fundi's reply21 Apr 2017, 09:19
Official

Good Morning. I apologise for the inconvenience. I would like to assist you immediately. Can you please mail your id number and contact details to *** or *** or ***.

Elmarie Britz

Customer Support Manager

Best regards,

lM
lisa M's update27 Nov 2017, 17:40
Reviewer Update
Once again edu loan has made the situation even more worse, after I complained about unaunthorised debit orders twice already ,on hello peter. Now my name is listed as a bad payer on ITC , and when I called experian today to find out why.I was informed that EDU LOAN listed my name as a bad payer and it reflects as if I skipped paymnets. Not a single month I skept my installments edu loan first deducted my installments late only aftr I complained they rectified the installment dates, after that they deducted money that was not suppose to be deducted due to their on incompetencies. I need my name to be cleared and a letter sent to ITC to clarify that this was not my fault, otherwise I will have to have to take this matter to the Ombutsman now. I will go to the Cape Town branch tommorow ,and I better be sorted out!!!! This is beyond disgusting services I have no better words to explain the disgusting service I got from Edu loan.
Fundi
Fundi's reply28 Nov 2017, 08:51
Official

Good Morning.

We apologise for the inconvenience. We would like to assist you immediately. Can you please mail your id number and contact details to or *** , *** or ***.

Best regards,