Dont value there clients

<p>I app**** for a load 6 months ago and my contract stated that i have to pay 6 installments I paid all of them and when I called last week Thursday they told me that I still owe them R 1500. I call them on a monthly basis to remind them to debit my account. I even sent them my bank statement to educontact as proof that I have been paying my account and one of their consultants Malebo told me that I reversed my payments yet I call them to debit. They even placed my account on arrears giving me a bad credit record for a mistake that they are doing. I got a call from a lady Delia informing me that it’s an error on their side and that they will allocate my funds accordingly because they are using a new debit order system and that she will fix it and get back to me, its been 2 months and nothing is happening. Every time I need assistance from Eduloan I have to contact the compliance officer for her to personally assist me because the customer care department and finance department do not want to assist me. I feel they enjoy giving their clients a bad credit record. I would never advise anyone to use Eduloan!</p> <p> </p>