Disgusting service levels from Eduloan/Fundi

<p>My student loan was settled a month ago and i called to confirm that my accoun t was indeed closed and that my account will no longer be debited. I was given 2 reference numbers and it was confirmed that my account was closed and the debit order stopped. However my accoun t was still debited on 25 April. When i called the offices i was told that this was done in error and will be rectified immediately. Its now 5 May 2017 and my account has still not been credited with the funds that was incorrectly debited due the incompetence of a staff member in Finance. I am not receiving responses to my emails and Benita from their finace department is refusing to take my calls. This situation has left me in a huge financial mess. My other debit orders have not been honoured and my credit rating is being negatively affected...and Eduloan/Fundi does not seem to care that I am in this predicament because of their incompetence.</p>