DISGRUNTLED AND UNHAPPY

It is with much dismay and frustration that I write this. I am a new applicant with FUNDI as surety. It took 2 months for me to get the student loan after much frustration and hard work. Their staff went out of their way to assist in getting the student loan approved. A lot of gratitude and thanks goes out to Tshepiso and Percivale who assisted me. You guys have gone the extra mile and I am extremely grateful.

However, here's where the complaint starts... The student loan was approved on 24 July 2018 and to date no funds have been paid to the relevant institution... I was advised that it would take 30 days according to their agreement with the institution. Further to this, my debit order date was incorrectly captured?... They tried to deduct funds 2 days before I got paid?... Leaving me to a disadvantage as this now reflects badly on my bank statement should I wish to enter into any other credit agreements. I then had to personally contact them even though it was not my fault to rectify this... Now where my frustration lies is the fact that I have to pay for something neither the institution nor myself have?... The relevant institution does not have the funds yet but yet they tried to collect the first installment?... How does this work?

It is my first time dealing with FUNDI needless to say I am very unhappy and frustrated.