LM
Lubabalo M
1 reviews | Active since May 2016
13 Oct 2020, 19:46
CREDIT BUREAU NOT BEING UPDATED
Fundi has not updated my account at credit bureau. I sent an email requesting them to update the credit bureau and I was told "At Fundi all data is sent to the credit bureaus the 10th of the new month for all transactions that were processed for the previous month. Should the bureau not update by then kindly forward us the credit report for us to investigate further" I cannot send my credit report as it contains my personal information that has nothing to do with them and besides that you should not be asking people for their credit reports as it contains personal details. What Kind of service is this, why do I have to remind you to do updates.
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Replies (5)0
Replies (5)
Fundi's replyOfficial
13 Oct 2020, 22:22Hi Lubabalo. Our sincere apologies for the poor service you have received from us and the inconvenience this has caused. Please urgently provide us with your ID number so we may urgently follow up and assist.
Fundi's reply13 Oct 2020, 22:22
Official
Hi Lubabalo. Our sincere apologies for the poor service you have received from us and the inconvenience this has caused. Please urgently provide us with your ID number so we may urgently follow up and assist.
Fundi's replyOfficial
15 Oct 2020, 08:21Good Day Lubabalo. Kindly note that one of our consultants tried calling you yesterday with no luck. They have sent an email regarding your query. We hope all is in order.
Fundi's reply15 Oct 2020, 08:21
Official
Good Day Lubabalo. Kindly note that one of our consultants tried calling you yesterday with no luck. They have sent an email regarding your query. We hope all is in order.
LM
Lubabalo M's updateReviewer Update
17 Oct 2020, 09:18I have provided Fundi with my contact details, I was contact by a consultant who did offer much assistance except that updates are done on the 10th of each month. I am still not happy with this kind of service, I paid you on the 15th September and today is the 17th October 2020 and you still have not updated. Fundi has to change the way they do things, other creditors that I paid in this period updated within 5 days, what is different about Fundi.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
LM
Lubabalo M's update17 Oct 2020, 09:18
Reviewer Update
I have provided Fundi with my contact details, I was contact by a consultant who did offer much assistance except that updates are done on the 10th of each month. I am still not happy with this kind of service, I paid you on the 15th September and today is the 17th October 2020 and you still have not updated. Fundi has to change the way they do things, other creditors that I paid in this period updated within 5 days, what is different about Fundi.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
LM
Lubabalo M's updateReviewer Update
20 Oct 2020, 18:11 I have provided Fundi with my contact details, I was contacted by a consultant who did not offer much assistance except that updates are done on the 10th of each month. I am still not happy with this kind of service, I paid you on the 15th September and today is the 17th October 2020 and you still have not updated. Fundi has to change the way they do things, other creditors that I paid in this period updated within 5 days, what is different about Fundi.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
LM
Lubabalo M's update20 Oct 2020, 18:11
Reviewer Update
I have provided Fundi with my contact details, I was contacted by a consultant who did not offer much assistance except that updates are done on the 10th of each month. I am still not happy with this kind of service, I paid you on the 15th September and today is the 17th October 2020 and you still have not updated. Fundi has to change the way they do things, other creditors that I paid in this period updated within 5 days, what is different about Fundi.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
Futhermore I asked the consultant to escalate the matter to they supervisor and they failed to do so.
Fundi's replyOfficial
26 Oct 2020, 10:44Hi Lubabalo. Your query has been escalated to the management as per our response to your other review. We will get one of our representatives do be in touch with you asap.
Fundi's reply26 Oct 2020, 10:44
Official
Hi Lubabalo. Your query has been escalated to the management as per our response to your other review. We will get one of our representatives do be in touch with you asap.