1 reviews | Active since Mar 2018
Close Off my account: all the monies outstanding has been payed to FUNDI
I am really disappointed with the terrible service I received from Fundi. After 22 months of debit order payments made from my account I am struggling with getting Fundi to close my account. They are really unprofessional. What do they really benefit from eating up the interest made after all the monies has been paid to them
On the 8 of February I spoke to Delia who advised me my outstanding balance was R473.81. On the 27 of February I made a direct payment of R480.00 to close off my account with them. To my surprise today 5/03/2018, I contact the call centre, I spoke to a consultant by the name of Lerato Motshane who has the audacity to state that I owe them R551.92, on what grounds?
I am being charged for admin fees and interests for the month of march when my payment was made in February 2018.
After speaking to Delia she promised me that as soon as the payment has been made the account will be closed. However the company continued to debit my account for R1600.81, which I had to reverse and the bank charged me for the transaction.
Can a reliable manager who can reason well call me to discuss this matter further. I NEED THIS ACCOUNT TO BE CLOSED ASAP!
Fundi is really pathetic.
Regards Rachel Madiba ********** 520
Good day, we are sorry to hear that. Please supply us with your ID number ,your daytime contact number and email address and we will get in touch to assist.
Good day, we are sorry to hear that. Please supply us with your ID number ,your daytime contact number and email address and we will get in touch to assist.
We are unfortunately unable to get all the information provided, kindly send the correct information on Facebook through messenger.
We are unfortunately unable to get all the information provided, kindly send the correct information on Facebook through messenger.
Hi, Rachel we are sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have investigated your matter and we have found the source of where we missed the mark. Due to the incorrect reference number used when payment was made, allocation for your payment didn’t occur on your account. We are please to inform you that allocation has occurred, your account has been paid up and closed. We have emailed you a letter confirming this. We hope this resolves the matter to your satisfaction.
Hi, Rachel we are sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have investigated your matter and we have found the source of where we missed the mark. Due to the incorrect reference number used when payment was made, allocation for your payment didn’t occur on your account. We are please to inform you that allocation has occurred, your account has been paid up and closed. We have emailed you a letter confirming this. We hope this resolves the matter to your satisfaction.