Cancel the application

I app**** for a student loan at fundi on the 28 April 2022 for my daughter who was in UKZN and was going to graduate in May of 2022. I app**** for R18770 and was made to sign a form for *Loan cooling of peruod:Disclaimer* I was told this will help the funds be transfered immediately to the university so that on her graduation day she can get her certificate but on the 4 May we discovered that the application form wasin the system but the signed form for an immediate payment was not loaded it was then sent again to Gwendoline and a follow up was made on the 27 May 2022 but still no payment has been made by the instruction and my daughter still has no access to her certificate because she is still owing R18 000 because the R770 had been paid. On the 15 June 2022 a debit order went through but the institution has still not paid the funds and I no longer want the loan as I am being made a fooltheyhavefailed to render a service they had promised to deliver and I still gave them time a whole month to rectify it but on the 15 June 2022 they sent me a proof of payment 2ith R16893. 90 to the varsity with no reference to my daughter student number. I want the loan application canceled and my debit order returned as I have been a fool for to long and been wasting my time, money on airtime and effort in trying to resolve the issue o one has tried to help me from the institution.