SL
Siviwe L
1 reviews | Active since May 2018
18 Jun 2020, 06:37
Bad service and unreliable
On 01 June 2020 I received the following message after my application for funding "Congratulations! Fundi would like to inform you that your loan (L***) for R15019.50 has been approved. For any queries please contact ***, the institution has not received the payment even today, as they claimed that the payment takes up to 7 working days. I really don't know whats the delay all about.
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Replies (5)
Fundi's replyOfficial
18 Jun 2020, 08:09Hi Siviwe. Thank you for getting in touch. Our sincere apologies for the inconvenience this has caused. We have escalated your query to our management, and are currently following up on your complaint. One of our consultants will be in touch with you before the end of business day.
Fundi's reply18 Jun 2020, 08:09
Official
Hi Siviwe. Thank you for getting in touch. Our sincere apologies for the inconvenience this has caused. We have escalated your query to our management, and are currently following up on your complaint. One of our consultants will be in touch with you before the end of business day.
SL
Siviwe L's updateReviewer Update
18 Jun 2020, 20:05Thank you for the response but unfortunately I did not receive any call from Fundi.
SL
Siviwe L's update18 Jun 2020, 20:05
Reviewer Update
Thank you for the response but unfortunately I did not receive any call from Fundi.
Fundi's replyOfficial
19 Jun 2020, 09:37We apologize for the delay in response. We have logged a follow up inquiry regarding a call. Our consultant advised that they just tried calling you with no luck. They will email you shortly.
Fundi's reply19 Jun 2020, 09:37
Official
We apologize for the delay in response. We have logged a follow up inquiry regarding a call. Our consultant advised that they just tried calling you with no luck. They will email you shortly.
SL
Siviwe L's updateReviewer Update
22 Jun 2020, 21:51Isnt there any reasonable and truthfull person at Fundi to tell me whats going on instead of these phathetic excuses of how I was unreachable, while I don't even have a missed call nor even an email explaining whats causing the delay. Next response should be proof of payment not excuse or just close office if competent personnel isnt available.
SL
Siviwe L's update22 Jun 2020, 21:51
Reviewer Update
Isnt there any reasonable and truthfull person at Fundi to tell me whats going on instead of these phathetic excuses of how I was unreachable, while I don't even have a missed call nor even an email explaining whats causing the delay. Next response should be proof of payment not excuse or just close office if competent personnel isnt available.
Fundi's replyOfficial
23 Jun 2020, 09:00We apologize for the delay in response. We have escalated your query to our management. We are also currently following up with our finance department as well so we may provide you with a proof of payment.
Fundi's reply23 Jun 2020, 09:00
Official
We apologize for the delay in response. We have escalated your query to our management. We are also currently following up with our finance department as well so we may provide you with a proof of payment.