FundedNext

FundedNext App Crash, Support Deflection, and Security Flaws - Account ***4

I am publishing this warning to protect other South African traders from FundedNext's predatory practices, software instabilities, and absolute lack of support integrity. My challenge account (ID: ***4) was unfairly breached entirely due to a critical application freeze within the FundedNext MT5 Terminal. During an active session, a forced background update triggered an internal version loop mismatch. The platform completely crashed into a "Not Responding" state for over 10 minutes, entirely blocking me from managing my risk or closing open trades. My local terminal journal logs explicitly catch the software loop failure: "LiveUpdate failed to create copy ...\terminal64.exe" "LiveUpdate start ... /update /path:..." Windows System Error 32 explicitly marks a local file-sharing violation. The updater attempted to overwrite terminal files while they were actively running my positions. I downloaded this exact software file directly from the official FundedNext client dashboard, meaning it is their own provided installer that structurally failed. When I reached out to escalate the issue, support completely refused to evaluate the technical terminal logs. Instead, they sent an email deflecting blame onto my local internet service provider, Herotel. This claim is completely disproven by hard data. I obtained my official Preseem network monitoring graphs from Herotel covering that exact morning timeline. The graphs confirm my fiber line was continuously polled, active with up to 30 Mbps throughput, and suffered zero packet loss or connection drops. The network was flawless—the FundedNext software simply died. To make matters worse, when trying to seek alternative help in their community space, I was routed to a **** verification link (guildpass.one) demanding I copy code into my Windows Command Prompt (CMD). This is a highly dangerous malware exploit designed to pull browser sessions, hijack PCs, and drain crypto wallets. FundedNext is leaving their official support channels open to dangerous phishing infrastructure. Because FundedNext aggressively promotes non-reversible crypto payments from platforms like Luno, they know South African consumers cannot initiate a bank chargeback. They rely on keeping challenge fees rather than helping actual traders succeed. I have submitted unedited screenshots of the MT5 system logs, the Herotel Preseem connection graphs, the support emails, and the phishing bot. I demand a senior compliance manager review my log file packet, investigate these safety traps, and manually reset my challenge account.