Not customer focused: Unsatisfactory service at function and thereafter

<p>I paid for two barmen from FPE for my function in December. Only one arrived (arrived late) and the other never arrived. It was escalate to the contact person at the time of the event, but nothing was done. This was reported to the owner of FPE, Francis, post the function, together with a request for a refund for the waiter that was paid for but didn't arrive. I have received shocking service from Francis in dealing with this matter. I am still waiting for him to get back to me after I initiated contact several time. I dont' know how this company can be in the events industry as they are not customer focused.</p> <p> </p> <p> </p> <p>I requested the barmen to arrive at 18h30 on Saturday evening. By 19h00 nobody arrived and I contacted Gloria’s voicemail to find out where the staff was. She returned my call after 19h00 stating that the one waiter is lost, she could not find Hunt Road(?). I am not sure how it is possible to be lost and not bother contacting me before the 18h30 arrival time to get directions or to let me know that they were going to be late.</p> <p> </p> <p>My guests started arriving at 19h00 and the waiters were still not there. The first waiter arrived after 19h00 without a tray, which I have requested and without the bar being set-up by them.</p> <p> </p> <p>I am still waiting for the other waiter to arrive. (apparently the waiter that did arrive was requested to leave my function to look for the other waiter. I could not believe that).</p> <p> </p> <p>This service was appalling! I will be not be using your company in the future and I will not be recommending you either.</p> <p> </p> <p>Please refund me for the amount paid as I believe what I received (did not receive) from your company does not equate to a service to be paid for.</p> <p> </p> <p> </p>