Very poor and terrible customer services

I contacted fun with soap for their training and made a mistake of quoting myself an additional R2 I was not corrected but sent a link for paying R1262.. After I made payment of payfast no one bothered to acknowledge my payment even after I sent proof of payment although I had been allocated a trainer, the payment details I had to pay the company.. I was not sent the address I had to email the trainer..

The training is meant to take 4 hours I arrived at around 9:15am, and I was told that my trainer was still setting up and was called in 10 minutes later if not more... The first point of contact was the lady who was very unfriendly and didn't bother greeting me but told me to take a seat and wait. Although I managed to get over my fear of using sodium hydroxide, and learned using emulsifying wax, the trainer expected me to wash the pots and dishes used during training.. The lesson on making a serum was very poor as I was left with something watery nothing resembling a serum.. In her own words was did I expect the my teacher to wash my dishes in essence it's not her job but mine because she used them to train me, she claimed it's dishes I used instead of dishes used during training.. After the training one is supposed to leave with products created during training, however at the end of the course the soap was still not properly set, and couldn't be removed from the mould.. I was told I would have to come back and fetch it meaning I needed to pay around R500 for bolt to fetch a loaf of soap because provisions are not made to ensure things like soap can be sent to one later if during training they are not set.. This meant by the the next day the soap would've Hardened and need a soap cutter which I do not own and have no intention of buying I wax told no one will agree to cut it, I would have to use a knife even when I expressed my dislike for using mould come from not being able to be precise with size and measurement.. The trainer point blankly told me it's not her fault the soap couldn't be removed from the mould I guess it's my fault..

The trainer Maxine refuses to send me pictures of me during training taken because I left without washing the dishes although she kept on taking pictures throughout training I'm guessing for her portfolio.. And she agreed to send the pictures I guess that's the teacher punishing me for not washing the props used during training because in her own words they are my dishes.. I have been asking for pictures since yesterday she ignored my texts until I requested that the soap is cut for me her her response was no one will do it..

I was not given an option of having the soap sent to me via courier I didn't mind paying for.. I honestly felt very uncomfortable leaving the premises by the attitude of the two white ladies at reception they were not welcoming and friendly..