Online order gone horribly wrong

<p>I ordered a pair of gloves on the 14th of December and after a few days payment was confirmed and I promptly recieved an email confirming this and telling me that full throttle would contact me shortly to arrange delivery. After receiving no such contact and waiting for days I decieded to call FT myself to ask what is happeing with my order. The assistant said it would be delivered by Friday. Today is wednesday and still no sign of my order. So I called FT again and asked for a parcel tracking number so I can personally contact the courier. It turns out my order was delivered on the 21st of December to the wrong person and this person gave my gloves to someone else. I am currently fighting a lone battle to get my gloves back. All this could have been avoided if FT just contacted me to arrange delivery and give me a tracking number to follow my order like they said they would in the email. I just want my gloves.</p>