CK
Christian K

1 reviews | Active since Sept 2016

14 Oct 2016, 14:26

Full Throttle Edenvale. Delivering on their promise

<p>Kudos to Full Throttle Edenvale branch for the manner in how they dealt with a problem that is worth mentioning. </p> <p> </p> <p>With reference to an instance where brake pads were fitted by their workshop, brake fluid was spilled onto the windscreen causing etching. </p> <p> </p> <p>Initially there was some misunderstanding, but this was rectified by a staff member who since left the company. </p> <p> </p> <p>A staff member who took ownership of the matter, called regularly to update on delays in the delivery of the replacement windscreen. </p> <p> </p> <p>He finally received the replacement item yesterday and called to collect, also offering to fit the windscreen, however I opted to collect and and fit.</p>

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Replies (1)
Full Throttle
Full Throttle's reply14 Oct 2016, 14:56
Official

We strive for service excellence and apologize for any inconvenience, many thanks for the kind review .

best regards

management