Complaint turned into Compliment

I asked James(Salesman) to keep out the last Size54 Two Piece Teknic leather suit that was in the store in Edenvale as I was only getting money at the end of the month. I saw him take the suit to the back area to put aside for me. When I returned on Saturday 2015-04-25 the suit had been transferred to their Pretoria store. I was about to walk out and never return to the store, as I also wanted to purchase some boots and gloves. I decided to speak to the manager Justin and explain to him that he has just lost a customer forever, as I have bought a bucket load of product from them. There are 4 bikers in the family. Justin immediately got on the phone and organised for someone in Pretoria to bring the suit through immediately. Within 45 minutes the suit I had reserved was in my hands. I purchased a pair of boots and gloves and Justin organized a better price for me to make up for the disappointment and delay. Needless to say the Edenvale store have gone the extra mile and have retained a loyal customer. Thanks to all the people involved, your customer service and attitude should be mentioned to your owner's/share holders because of the manner in which this situation was handled.