Brake fluid spillage on windscreen, dealer wants to replace with non-OEM item

<p>Brake pads were bought from the Edenvale dealer on Friday 26 August 2016 and asked if they could fit them. The dealer quoted R 90 per caliper which was agreed to.</p> <p>The workshop fitter removed the calipers to insert the replacement parts and then proceeded to open the brake fluid reservoir on the handlebar.</p> <p>Brake fluid was noticed dripping down the fork leg and on the lower fairing. An immediate alert was given to him and paper towels from the roll adjacent was used to mop up the spillage and cover the area with paper towels below the reservoir to prevent further spillage.</p> <p>The following day when cleaning the motorcycle, it was noticed that the windscreen was etched by droplets of brake fluid that was not noticed at the time that the brake pad fitment took place.</p> <p>The motorcycle was returned to the dealer on Monday 29 August 2016 to show the damage. The workshop manager immediately recognised the motorcycle and remarked on how clean and well looked after the motorcycle was. </p> <p>He called the fitter, who acknowledged that there was brake fluid spillage. The manager agreed and said that the fitter knows better and should have taken the necessary precautions to prevent the spillage that resulted in the damage.</p> <p>The manager agreed to order a replacement windscreen and took the motorcycle particulars. Two weeks later 15 September 2016, the manager advised that a locally-made screen was ordered and not the genuine replacement part. </p> <p>His reason for not replacing with what was meant to be the original item is because the fitter has to pay for the damage and cannot afford the genuine OEM item. </p> <p>The manager is insisting that he is trying to accommodate the expenses placed on the fitter and that the locally made item is acceptable.</p>