Terrible customer service

<p>I bought a tv from full house and took out extended warranty as well. I recently took my tv in for repair. They said they will let me know when it would be done, they never did. I had to phone them everytime and everytime they weren't sure , said they would find out and get back to me, they never did. Eventually they said I would get it back in a week, I asked for a loan tv since I would be receiving guests with young children, they said they don't have and can't help. I left it there. Tuesday came and I waited to get a call to go fetch my tv...I only received a call to say it still wasn't fixed and it would take another week..Again I told them it is unacceptable and that I want a loan tv till mine was fixed, because keeping two 2 year olds and a 4 year old entertained without a tv isn't my idea of fun. Again the guy said he would talk to his manager and he would let me know the same day....I am still waiting for that call two days later.. If they just kept me informed of what was happening and offered me a loan tv, not a 50inch massive one, just any tv then I am sure we could have avoided this whole thing.</p>